Privacy
Last updated: November 9, 2026
Errandwell runs your business's workflows. This page says what we keep, why, and who else sees it. Questions: support@errandwell.com.
What we keep
Your account: your name, your email, and your password, stored only as a hash. Your workspace: the messages, orders, and events that come in, what your workflows do with them, and the records your connected apps send (like Shopify orders or QuickBooks invoices). Your channel settings, such as keys and sign-ins, are encrypted (AES-256-GCM) and never sent to your browser.
Why we keep it
Only to run Errandwell for you: show your inbox, run your workflows, and send what you approve. We don't sell your data, show you ads, or use it to train AI models.
Your AI
You connect your own AI provider (like Anthropic or OpenAI) with your own key. To sort a message or write a draft, we send that message and related records to the provider you chose, under your account and its terms.
Apps you connect
When you connect an app, we read from it only what Errandwell needs, and send to it only what your workflows do, after your OK when it reaches customers. QuickBooks Online: we read your customers, invoices, and estimates to show them on tickets and start your workflows. We don't change anything in QuickBooks. Disconnect any time on the Channels page or in QuickBooks, and we stop reading right away.
Who helps us run it
DigitalOcean hosts the app and its database in the United States. Amazon Web Services sends our email. Cloudflare runs our domain and passes us email sent to our addresses. Stripe handles payments; we never see your card number. Discord carries error alerts to our team. Each sees only what it needs to do its job.
When our team looks
Errandwell support staff can open a workspace to help with a problem. Every page they see and every change they make is logged. Screens are recorded only when an owner or admin turns it on for 24 hours; typing is hidden, and the recordings are deleted when it ends.
Cookies
We use cookies only to keep you signed in. No ad or tracking cookies. We count visits to our site without cookies.
Keeping and deleting
We keep your data while your account is open. Delete a workspace or your account any time in Settings, and its data leaves our database right away. To get a copy of your data or fix something, email support@errandwell.com.
Changes
If this page changes in a way that matters, we'll tell you in the app before it takes effect.